Welcome Statement Thank you for shopping with Gerrit Harold Berno van Tongeren. Our core goal is to ensure your clothing items are properly packed, correctly picked and safely routed to you within a realistic delivery window. Our packing team takes careful measures to protect every garment before dispatch.
Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. When we face a surge of incoming orders, processing schedules may be pushed back. We will reach out to you right away should any notable delays affect your purchase.
Shipping Rates and Delivery Estimates Shipping fees for your order will be automatically calculated and presented to you on the checkout page. Estimated delivery times: Standard Shipping: 15 business days. All delivery timelines are approximate and subject to change from courier backlogs, customs inspections, severe weather, logistical bottlenecks and public holidays.
Shipment Confirmation and Order Tracking Once your parcel leaves our warehouse, you will receive an automated dispatch email containing your tracking reference number. Tracking records usually take 24-48 hours after collection by the courier to update and become viewable online.
Incorrect Address Disclaimer You are responsible for double-checking that your shipping address is complete and error-free when placing your order. Gerrit Harold Berno van Tongeren accepts no liability for parcels delivered to inaccurate or incomplete addresses entered by the buyer. Any package returned to us for address mistakes will incur extra reshipping costs.
Lost or Damaged Packages Lost Packages: Should your parcel disappear during transit, submit a support request within 7 days of your expected delivery date. Damaged Items: If your garments arrive with visible damage, write to us within 48 hours after delivery and attach clear photos of both the damaged goods and outer packaging. Our team will assess your case and offer a suitable solution promptly.
Apparel Care and Usage Notice Each garment comes with attached care labels; please follow these instructions for washing, drying and daily wear. Gerrit Harold Berno van Tongeren will not cover damages stemming from incorrect cleaning methods, high heat drying, custom alterations or improper use of clothing items.
International Shipping and Customs Notice For cross-border shipments, import duties, local taxes or customs clearance charges can be enforced based on the regulations of your receiving country. These fees fall entirely on the buyer and are not incorporated into product prices or shipping costs. If you have any questions regarding this Shipping Policy, please contact us: Trade Name: Gerrit Harold Berno van Tongeren Email: service@gerritmode.shop Business address: Californiëweg, 1796 PT De Koog, Netherlands Phone Number: +31 6 15555047
